Scout Coffee Co – Coffee Shop in San Luis Obispo, CA

Usually, I never leave reviews, but after multiple visits, I felt I had to share my experience. My sister, who has special needs, loves milkshakes, so that’s usually what we come for. Unfortunately, every time I order one, the employee’s attitude instantly changes. The girl who helped us today started off polite, but as soon as I ordered the first milkshake her demeanor completely shifted. When the milkshakes were ready, she placed them on the counter without whipped cream or lids. When I politely asked for whipped cream, she asked if we wanted it on both shakes which seemed unnecessary since it’s usually included. She didn’t offer to give us the milkshake lids so we chose to do it with the coffee lids one of them had little to no whipped cream so the lid worked, but the other milkshake spilled, that’s when I asked for the milkshake lids, she told me they didn’t have any and that they only carried the coffee ones, even though I could clearly see some right behind her. Only after that she turned around and gave us the lids. There was no “thank you” or “goodbye” just an overall cold and uncomfortable experience. It’s disappointing that even when you treat staff with kindness and patience, they can’t offer basic courtesy in return. I hope management addresses this, because experiences like this make customers feel unwelcome for no reason.